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Warning for others my bad experience

Auto Lenders - Warning for others my bad experience
Auto Lenders - Warning for others my bad experience
I both my car 3/10/2022 it was problem on 4/7/2022 Im not even good help from them they repair on the same date but same problem came on next day I call the them return on 3rd day not even a good help from auto lenders even though Just less than a month they are rude so much bad experience

User's recommendation: Not to buy any car from auto lenders.

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ID
#3493379 Review #3493379 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • Look of the showroom
Loss
$800
Preferred solution
Let the company propose a solution
New Reviewer

Do your homework proceed with caution

Their cars are being stored outside in a field year round. When they come in from auction they get washed, photos taken to sell then listed!! Then...they go right back to the field outside! The fabulous inspection they claim each car gets is a farce! They ONLY and...
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ID
#3602445 Review #3602445 is a subjective opinion of poster.
Pros
  • Low prices
Cons
  • Lies
New Reviewer

Sales prevention department

So a week ago I attempted to use their EXPRESS buying system! Supposedly you pick your car, buy online and pick it up! Well thats a flat out lie!! I called them to pay and they WOULDN'T let me! Yep! WOULDN'T let me! Told me they don't do express and I had to come into...
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ID
#3482131 Review #3482131 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Let the company propose a solution

New customer

LikeBought a 2017 jeep very pleased with all the transitions they took my car for trade surprised no issues every one acted very professional i was treated with dignity and respect
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1 comment
#2048473

how what the transaction process when you received the check at pickup? Any issues cashing or holding? Advised to ensure it cleared prior to them taking vehicle.

ID
#2383189 Review #2383189 is a subjective opinion of poster.
Location
Whiting, New Jersey

Awful Experience

Took our vehicle the auto lenders in Berlin in the beginning of October . Ended up paying over $6 hundred dollars to get the throttle fixed . A few days later the light came back on & the same situation was occurring . We were told that defective parts may have been ordered so , new parts were ordered . They also claimed to have driven the car 30 miles with no issues . 1 week later the car was still shaking when turned on. When trying to break the break was stiff which put my family in danger . The toll truck had to be called . Now , they said this had nothing to do with the throttle it was the spark plug that blew so we ended up leaving our vehicle in the shop . They called us and said “ Your car is ready for pickup , you can not leave it in the shop for more then 2 days . You can pay over the phone and we will drop it off . So , i go and pay the $350.00 the man gives me the keys to the car and now when i turn in the car it’s still shaking and the engine light still came on . I’m really frustrated because now this is the fourth time We’ve had to leave the vehicle in the shop this month & pay out of pocket with no refund . Every time we go there’ are always different reasons as to why the car isn’t working correctly . I seriously believe the workers aren’t doing their job correctly and this is unacceptable .
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ID
#1693555 Review #1693555 is a subjective opinion of poster.

Try to scam

went online to sell my vehicle to them , they give you one price , when they come out its not even close . false claims. do not use them.
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1 comment
#1730184

You Pissed Consumer have no validity to your claim by your own statements. You want to sell your vehicle online?

False claims? No reasonable person sells a vehicle to a company.

ID
#1460223 Review #1460223 is a subjective opinion of poster.
Location
Pottstown, Pennsylvania
New Reviewer

Very nice experience.

My wife and I went to the Auto lenders in E.H.T about 3 weeks ago, but the truck I was interested in was just sold. The sales person, John Riland, told us he would keep looking for. He even called me weekly to let me know that he hadn't forgotten us. Yesterday, Oct. 15th, he called me about another truck he had and asked if I was interested. John Riland was very nice and accommodating, as was the entire staff, and I bought the truck. He even called me the following day to ask me how I liked the truck and informed me that my first oil change is free. John is an asset to your company. Great job John Riland and the person that hired him.
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ID
#1382970 Review #1382970 is a subjective opinion of poster.
Location
Egg Harbor Township, New Jersey
Service
Auto Lenders Sales Representative
Pros
  • Very nice
Reason of review
Good customer service

Bad experience. I'm heartbroken

I bought a jeep little over year ago and its been in for repair several times. I bought expensive warranty and have paid for many of the repairs myself. Currently driving a rental that i am paying for myself from Enterprise. I dropped my car off to autolender service center on sun nite and its now fri nite and i have not received 1 phone call from them. I called them a few times and have been told the car is sent to a dealership and it is out of their hands. So my car is not where i dropped it off and im not sure where it is and i dont know whats wrong with it or when im going to get it back. Im heartbroken.
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ID
#1374295 Review #1374295 is a subjective opinion of poster.
Location
Monroe Township, New Jersey

THEY ARE SCAMERS.

Wanted to trade in a 2007 F-150 4x4 5.4 engine tinted windows new headlamps new brake lamps brand new rebuilt transmission brand new tires they don't want to give me $2,000 for the trade in when the truck is worth $7,500 and I needed a cosigner they *** *** they are rip-offs like everybody else out there
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ID
#1198792 Review #1198792 is a subjective opinion of poster.
Service
Auto Lenders Ford Pickup Truck Trade-In
Reason of review
Pricing issue

State inspection and oil change

Scheduled an appt. on feb 22 @ 9:00. When i got there I was told that the tech doing state insp will not be in until the following tues. I took off a few hours from work to make the appt. No call to advise me which is totally unacceptable customer service. Who ever the manager is of the Cross Keys Road service center should be more deligent and caring of their customers. I had to go elsewhere for my service. Michael ***
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ID
#1195545 Review #1195545 is a subjective opinion of poster.
Service
Auto Lenders Customer Care
Reason of review
Poor customer service

Not happy with my last service appointment

ON 1/22/2018, I had a service appointment I told them I need a oil change. and my low pressure light was on. also I had a problem with my tires they losing air. SO I ended up paying 190.22. First they call me and try to talk to me in to spending almost 300.00 for new tires. Nope that wasn't happeneing, they said you need a new air pressure light you need a wheel alignment your drums need to be cleaned WTF. ENDED up getting my drums cleaned my oil change and a 25.00 dollar check up which was a waste of money. The 25.00 dollar charge was point less because cause they didn't air the tires up, why I am saying that is because GOOD YEAR air edthem up the air pressure light went off and I got a wheel alignment and new tires for way less then what you people were gonna charge me. Being a single woman I feel they put pressure on you to spend money. Not really happy with Toms River AUTO LENDERS. THERESE LAROSA
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ID
#1172366 Review #1172366 is a subjective opinion of poster.
Location
Toms River, New Jersey
Service
Auto Lenders Wheel Alignment
Reason of review
Pricing issue

Repainted Lexus

My wife bought a Lexus SC430 from Autolenders. The Carfax was clear but later, after we slowly watched the clear coat peel off half the car, we were told by a Lexus dealer that half the car had been repainted. We took the car to several other mechanics to confirm, and...
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ID
#1091360 Review #1091360 is a subjective opinion of poster.
Product
Lexus Car
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5000
Preferred solution
Let the company propose a solution

Auto Lenders Trade-In Review

Totally low balled my trade. That's 2 hours I'll never get back!
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ID
#1009738 Review #1009738 is a subjective opinion of poster.
Service
Auto Lenders Trade-in
Reason of review
Poor customer service
New Reviewer

Short Review on February 16, 2017

I got a porsche from auto lender they re the best they will help u to get u in what u whant.the sales rep. TONY help me allthe way.im happy whith all the atention and servise from auto lenders yes i be back to purchase my next car.
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ID
#1009174 Review #1009174 is a subjective opinion of poster.
Reason of review
Good customer service

Auto Lenders Honda Cr-V Review from Rocky Mount, North Carolina

I went to Auto Lenders a few months ago to ask questions about about how Auto Lenders works. Eric Vera (the sales person) though very nice had practically buying a car When all I wanted to do was ask a question. It took some back , and forth, but I finally made him understand that he needed to wait for me to make the decision as to when I decide to buy a car. I feel he now has a better understanding of what I want, and when I want it.
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ID
#855179 Review #855179 is a subjective opinion of poster.
Location
Rocky Mount, North Carolina
Reason of review
Good customer service

Car Review

Purchased 4 cars from autolenders within the past ten years. Staff was incredible and service dept is the best I have ever dealt with. Still own all the cars and other then normal maintenance never had a complaint about any of them. Will continue to purchase from them
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ID
#779982 Review #779982 is a subjective opinion of poster.
Location
Brick Township, New Jersey
Reason of review
Good customer service

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